Electronic Call Monitoring
With CarePlanner, you have no fewer than four cost-effective call monitoring solutions to choose from. All you have to do is to pick the one that works best for your business. And, of course, if you need some advice our support team is always on hand and happy to help.
Multiple monitoring methods
Works with or without a smartphone
Export call monitoring information
Get alerts for late attendance
Start-Stop logging via the CarePlanner Mobile App
Even if they don’t have an internet connection at the time, the app will record the event and then upload it to CarePlanner system when signal returns. The duration of the appointment is recorded and can be viewed immediately by administrators.
The mobile app will also record the care worker’s location at the time they pressed the button, which is then visible on a map in the CarePlanner system.
OTP Devices
Pressing a button on the OTP device brings up a six-digit number, which is unique to the time of day and service user. A care worker can then send this number via the mobile app, text it via SMS on their mobile phone, or even write it down on their timesheet and hand it to an administrator at the end of the day.
Because the code is unique, and can only be produced by one particular device at one particular time and date, it can always be verified by the CarePlanner system to guarantee that the care worker completed the call.
NFC Tags
You’ve probably seen NFC (Near Field Communication) tags built in to bus stops or used in shops. The coin-sized tags are left at a service user’s property and can be read by any smartphone. Electronic call monitoring with NFC Tags requires use of a smartphone NFC reader and the CarePlanner App to log in or out of the call.
The advantage of NFC tags is the speed – you can simply swipe a mobile phone over them. The CarePlanner App will automatically open, acknowledge your arrival, send this data back to the office and show you any care or medication notes that you need for the service user. Simple, secure and effective.
NFC tag monitoring is available on all NFC-enabled Android and Windows phones as well as iPhone 7 and up.
Landline call monitoring
Using the landline call monitoring system, care workers need only make a free, 5 second call from the service user’s landline to a dedicated number. The call is automatically picked up by the CarePlanner system and is shown to an administrator as ‘started’ or ‘completed’.
Call monitoring for the administrator
Want to know how punctual your care workers have been this week? We’ve got a report that will tell you just that.
Want to know where your care workers are at any given time? CarePlanner overlays their last known position on a map, based on call monitoring or GPS data.
Mobile Phones from CarePlanner
If you’d like to use the mobile app in your service but staff don’t have up-to-date mobile phones, then do get in touch as our partner Radius Connect have exclusive offers for care providers. We have competitive mobile phone packages available, supplying you with exactly the right technology for mobile care work – including electronic call monitoring.
Care Unlimited tariff:
- Unlimited minutes and texts
- Unlimited data providing worry free working throughout the UK
- Device management software including antivirus protection, remote wipe for any lost/ stolen devices, remote support, over the air device configuration and push notifications to name a few
- Nationwide dedicated support
- Free handset or SIM only options available
- Managed service to suit any/ all business requirements
- Bespoke solutions catered for upon request
- Up to 40% cheaper than the networks direct
Please contact us for more details.